Why India’s Outsourcing Industry is Becoming the Backbone of Global Innovation
In the rapidly evolving business landscape, companies worldwide are increasingly turning to outsourcing as a strategic tool to drive efficiency, reduce costs, and gain a competitive edge. Among the various outsourcing destinations, outsourcing in India has emerged as the undisputed leader, transforming from a cost-effective service provider into a hub of technological and business innovation. The country’s outsourcing industry is no longer just about call centers or IT support; it is now a powerhouse that fuels global digital transformation, artificial intelligence, cloud computing, and beyond. The Evolution of Outsourcing in India India’s journey as an outsourcing giant began in the early 1990s when businesses, primarily from the United States and Europe, started offshoring customer service and IT-related tasks. Over time, outsourcing in India evolved beyond traditional business process outsourcing (BPO) to include knowledge process outsourcing (KPO), legal process outsourcing (LPO),...